Gatwick wants feedback from social networkers

01.08.10

Gatwick is inviting passengers to feedback on Twitter by placing prompts around the airport. Information screens at the airport are carrying messages, suggesting how comments can be fed back to the airport via the micro-blogging platform.

It is the first stage of a programme that will integrate the airport’s social media and customer service operations, and will ultimately see Twitter being used as a feedback tool round the clock.

The monitors, which are located in the check-in areas will periodically display the following message - ’Are you on Twitter? Get in touch with us @gatwick_airport and let us know about your experience today’.

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